Purchasing Used dCS
We realise that the highly specialised nature of what we make and the effort and cost that goes into making it means that many people cannot afford new dCS products.
dCS products are designed and built to last, and we pride ourselves on their reliability. At dCS we maintain the original build records of everything we manufacture, as well as any update, upgrade, or service history attached to any of our products.
Sometimes second-hand units appear for sale on the internet, so we would recommend that anyone considering buying one should first establish the credentials of the seller. Next they should obtain the serial number and current software version of any unit they are considering purchasing.
Contact Us with these details and we will happily confirm the model, the age, any remaining warranty status, service history, and the latest applicable software version for the unit(s) in question.
If the seller will not give you the serial number then we recommend that you do not deal with that person.
Our authorised dealers also understand the need for careful packaging of any unit before shipping, and have access to new packaging from the factory if required. Shipping in inadequate packaging or without transit screws voids any remaining warranty.
Our units are specialist electronics and need to be treated as such.
dCS products are available world-wide through our network of exclusive distributors, and their appointed specialist retailers.
These retailers and distributors have been carefully selected and trained to ensure outstanding technical support and customer service for all dCS customers.
No dCS distributor sells outside of their own territory and our authorised distributors and their retailers do not sell on the internet.
dCS products bought from an unauthorised retailer have no valid warranty. Only dCS products bought from an authorised distributor or their retailer have a dCS warranty.
Our products are expensive to design and to build; there are no bargains. If a price looks too good to be true, then it is too good to be true. In addition, dCS reserves the right to not supply parts and/or provide service for any dCS product without proof of purchase from an authorised dCS retailer.