Why Is Flowroute, Inc. Calling Me?
Flowroute, Inc. (now part of Bandwidth) is a leading provider of cloud-based communication services, offering a range of solutions for businesses, including VoIP (Voice over Internet Protocol), SMS, and other communication APIs. If you're receiving calls from Flowroute, it's likely for one of several reasons, none of which necessarily indicate a problem. Let's explore the most common scenarios.
1. You're a Customer or Potential Customer:
This is the most probable reason. Flowroute provides services to businesses, and their sales or support teams might be contacting you:
- Sales Inquiries: They may be reaching out to introduce their services, offer special promotions, or follow up on a previous inquiry you made.
- Account Management: Existing customers might receive calls regarding their account status, billing inquiries, or technical support.
- Technical Support: If you're experiencing issues with their services, they might be calling to troubleshoot the problem.
What to do: If you are a Flowroute customer or have expressed interest in their services, simply answer the call and politely inquire about the purpose of their contact. If you're not interested, politely decline their offer and request to be removed from their call list.
2. You're Associated with a Flowroute Customer:
If a business you're associated with uses Flowroute's services, you might receive calls from them on behalf of that business. This could be for:
- Verification Calls: Some businesses use Flowroute's services for two-factor authentication or account verification.
- Customer Service Calls: A company using Flowroute may contact you for customer service or support purposes.
What to do: Pay close attention to the caller ID. If you recognize the business associated with the number, answer the call. If not, you might try to contact the business directly to verify if they contacted you.
3. Accidental or Misdialed Number:
It's possible the call was accidental, a wrong number, or a misdialed number. This is less likely but still a possibility.
What to do: If you're unsure of the call's origin, don't engage further. Simply let it go to voicemail and don't return the call unless you have a reason to believe it is legitimate.
4. Spoofed Number:
Unfortunately, phone number spoofing is a real issue. This means the number displayed on your caller ID might not be the actual number calling you. Scammers often spoof legitimate business numbers to appear more trustworthy.
What to do: Be cautious. If you suspect it's a scam, don't provide any personal information. Hang up and report the number as a potential scam to your phone provider.
How to Determine if the Call Is Legitimate:
- Check your caller ID: Note the number and see if it matches any Flowroute contact information you have.
- Look for official Flowroute communication: If the call is from their sales or support team, they will likely follow up with an email or other written communication.
- Don't provide personal information unless you're certain of the caller's legitimacy.
In summary, while Flowroute calls are usually legitimate business communications, it's crucial to exercise caution and verify the call's authenticity before providing personal information or engaging in any transactions. If in doubt, do not respond. Contact Flowroute directly through official channels if you need to resolve any issues.
