Hobby Lobby, a popular arts and crafts retailer, has a relatively straightforward return policy, but understanding the nuances can save you time and hassle. This guide breaks down everything you need to know about returning items to Hobby Lobby, answering frequently asked questions and providing helpful tips.
What is Hobby Lobby's return policy?
Hobby Lobby's official policy allows for returns of most new and unused merchandise with a receipt within 90 days of purchase. This 90-day window is key – remember to keep your receipt! Without a receipt, returns are subject to store manager approval and may be limited. They typically offer store credit in such cases, not a refund.
Can I return sale items to Hobby Lobby?
Yes, generally, sale items are returnable within the 90-day window with a receipt. However, always check the specific terms on the receipt or any accompanying sale documentation, as some exceptions might apply.
What if I don't have my receipt?
Returning an item without a receipt is more challenging. Hobby Lobby associates will likely check their system to see if the purchase is on record. If it is, they might offer store credit based on the current price of the item. If the purchase isn't in their system, obtaining a return or exchange might be difficult and entirely at the store manager's discretion.
What items are not returnable at Hobby Lobby?
While Hobby Lobby accepts returns on most items, some exceptions exist. These generally include:
- Custom orders: Items specifically tailored to your specifications are typically non-returnable.
- Special orders: Similar to custom orders, items ordered specifically for you are usually not eligible for return.
- Cut or used fabric: Fabric that has been cut or otherwise used cannot be returned.
- Damaged goods (caused by the customer): If you damaged the item, it likely will not be accepted for return.
- Final sale items: Clearly marked "final sale" items are not returnable.
What is Hobby Lobby's policy on damaged goods?
If you receive a damaged item, take it back to the store immediately with your receipt. They will usually exchange the item for a new one or offer a refund. If you discover damage after leaving the store, contact customer service as soon as possible. Providing photographic evidence of the damage can expedite the process.
What is Hobby Lobby's exchange policy?
Hobby Lobby readily accepts exchanges for most items within their 90-day return period, much like their return policy. They will exchange the item for a different size, color, or even a different item entirely if you wish.
How do I return an item to Hobby Lobby?
Returning an item to Hobby Lobby is generally a straightforward process:
- Locate your receipt. This will significantly expedite the return process.
- Visit your local Hobby Lobby store.
- Go to the customer service desk. An associate will assist you with the return.
- Present the item and your receipt. They will process your return or exchange.
Remember that while this information is accurate to the best of our knowledge, it's always advisable to check Hobby Lobby's official website or contact your local store for the most up-to-date policy details. Their policies might occasionally be updated, and minor variations could exist between individual locations.
